Check in does not work!

[Amanda842]

I know I’m relatively new to hosting but I’m going insane with the amount of times I have to tell people my address and how to find me!!! Why doesn’t anyone find ‘check in’?? I say follow ‘check in’ instructions but they arrive saying ‘you never gave me your address!! Who leaves home without an address to go to?? Can I send them a link to check in, why can’t airbnb send them a link??!!!! Aggghhhh!!! I’m having a bad day! 

[Teresa741]

Hi Amanda, I am new too!  I just got onto airbnb April 1st so have many questions.  I was wondering all of the questions you asked and so I finally after much communication with guests found out that they do get the address when they are confirmed in...she just had an issue with not having a cell phone in our country and so there were time gaps for her as she hadn't written it all down...now we know eh!

[Helen3]

If you have filled in the check in information,  Airbnb send this to guests about 72 hours in advance.

[Gordon0]

If I am questioned, I simply refer them to the check-in information, as @Helen3 refers to. It's a bit of a red flag because it illulstrates the guests have missed the most important of all information. Gawd only knows what else they've 'missed'. 

[Lisa723]

@Amanda842 @Gordon0 @Helen3 @Teresa741 

Airbnb claims to send your check-in guide three days before check-in but I have seen zero evidence that it actually does. I now automatically send it to every guest a few days before their arrival.  It includes a google maps link to the exact place to park.

You can only create/edit your check-in guide on the mobile app, infuriatingly, but once you have it you can copy the link and use it in any correspondence you like. You create/edit on the app under the listing's Guest Resources section. After that when you go to send a message to a guest, you will see a little key icon below the screen.  Selecting that will pop in your link, which you can then copy and use elsewhere.

Fun, eh? It's like Airbnb's own little treasure hunt.

[Gordon0]

I guess the evidence I'd cite, @Lisa723, is that for my last half-a-dozen stays where I've been a guest, I've been sent all the details needed to check in and in good time. 

[Lisa723]

@Gordon0 me too, but knowing the platform I know how to look for them. Airbnb has never sent me a host's check-in guide, three days before check-in or not, and until I started automatically sending mine, my guests didn't get it.

[Teresa741]

It isn’t always easy but your learning curve sure helps me!

[Amanda842]

Hurrah! I’ve actually found it and sent it to another annoying msg asking how to find us and how to get in!! Thank you so so much!!! 

[Lesley-and-Jamie1]

Have you noticed that the "Key" iconm is gone from the App?  I called support and they said it has been removed.  Are you finding the same thing?  We always send it the morning of our guests arrival as a backup.  Help?

[Lisa723 · Accepted solution]

[Teresa741]

Such great help Lisa!! 

[Lisa723]

[Emilia42]

I don't have the mobile app so I don't have access to the check in instructions. I have written everything the guest will need to know and stored it in a saved message. Three to five days before check in, I send it to the guest. 95% of the time I get no response but they also have no problem checking in. If I have a dozen listings it would be time consuming but it is definitely manageable with three.  

[Kris76]

Hi Amanda, check out an app called GuestHug which has powerful check in and out functions that help both you and your guests! www.guesthug.com