Check in does not work!

[Amanda842]

I know I’m relatively new to hosting but I’m going insane with the amount of times I have to tell people my address and how to find me!!! Why doesn’t anyone find ‘check in’?? I say follow ‘check in’ instructions but they arrive saying ‘you never gave me your address!! Who leaves home without an address to go to?? Can I send them a link to check in, why can’t airbnb send them a link??!!!! Aggghhhh!!! I’m having a bad day! 

[Guy-and-Jill0]

I am also wondering why Airbnb only send the check-in instructions a few days before the guest arrives?  Why wouldnt they release that information as soon as the person books?  I have found this a continual source of frustration as guests say they can't find the check-in instructions, and say they will only get them 3 days before.  They also then assume that I will be emailing them the instructions myself!!!  I now have to tell every single guest what to do in a separate message, the week before their arrival.  I had so many guests ring or message me while I was at work, asking how to get the key for the place!!!