I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
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Hello
I'm hoping you can help me. We've had a booking through Airbnb today and I'm a little concerned about the booking as two guys checked in, not the woman who booked, and now I can't get hold of her.
Can you help please?
IMO you should ask the current guests for an explanation. And if it is a 3rd party booking, then the booker violated Airbnb Terms of Service and you can act accordingly (ask the booker and/or Airbnb to cancel the reservation).
@Jayne152 what Emiel says.
This is a safety issue since you don't know who the heck they are.