Default refund amount for cancelation not clear

MariaFernanda13
Level 2
Zürich, Switzerland

Default refund amount for cancelation not clear

Can't understand the default  refund airbnb dedicate to a cancelled travel of one of my guest. 

I have a strict policy (50% refund up until 1 week) but after the guest cancelled (25 days before checkin) I see airbnb just granted them as default only about 16% of the total rent amount. I would like to refund some more of the default amount, but I want avoid that there is an overlapping transfer. Is airbng going to refund 50% or not?

 

Thank you for your help

3 Replies 3

Can you provide more information about where you are "seeing" the refund?  

Check in
Mon, May 22
 
Check out
Wed, Jun 28

Guests
4 adults
Potential earnings
Accommodation
€9,167
Subtotal
€9,167
Service fee
-€249
Guest refund
-€1,486

You earn
€7,432

I know why: Airbnb automatically set the long term cancellation rules if the stay is longer than 28 days. The first month is therefore always not refunded. 

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