Getting help from Air !!!!

Jack33 · ‎12-07-2016

Dear Community: Does anyone know how I can contact an actual person at Air (regarding not being paid for my last 3 guests)? All I get is automated messages saying they are "working on it". While my guests have paid (in advance), Air has not paid me. I cant talk to Air about this unless I ask my guest to remit money that they already paid! What is happening at Air? Do they have telephone numbers?

Thank you in advance, Jack

Roger17 · ‎12-07-2016

Hi Jack - try toll free 855 424 7262 Best regards, Roger

Gerry-And-Rashid0 · ‎12-07-2016

Seems like there are payment processing issues at the moment.

Quickest way and most responsive is AirBnB Help on Twitter. If you don;t use Twitter then a really good idea to set up an account as the response is pretty much immediate as it is monitored 24/7

Lizzie · ‎12-07-2016

Hey @Jack33,

Welcome to the Community Center.

I am sorry to hear your situation posted here. I just wondered how long ago did your booking take place?

Lizzie

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Thank you for the last 7 years, find out more in my Personal Update.

Looking to contact our Support Team, for details...take a look at the Community Help Guides.

Jack33 · ‎13-07-2016

Hi Lizzie: The first booking was 3 weeks ago; the second 10 days ago. All I get are generic, robitic auto-replies that refer me to a circle of FAQs. It appears that we hosts and guests are being shunted onto Community Chat Room pages to do the work that Air staff should be rightfully providing. I decided to stop accepting new bookings until someone live at Air addresses my issues. Sorry, but I am very disenchanted with what Air is becoming.....