Help

What is the Guest service fee. and the Property use taxes. I have a guest that paid both of these. It this fees something you can remove from the listing or is the fee paid to airbnb?? help Latest reply by Lorna170

dose a host get discount to book with airbnb Latest reply by Teresa780

Ive been doing air bnb since the early days in 2012/13 been a cohost and host and have alway had a gold badge, 100% rating. I've just moved back to West London and woud like to be a cohost. Ive noticed theres an option for air bnb to find cohosts how do I... Latest reply by Helen3

I'm new to this Airbnb thing. I have three (3) residential units. I'm having trouble keeping track of money coming in and going out (for gardener (really more of a mow-and-blow guy,) housekeeping, utilities etc.) I want to run reports to see if I'm eve... Latest reply by Karol22

I've recently listed my cottage in Pocasset on airbnb. I'm looking for a cleaning service, do folks have any recommendations ? thanks Latest reply by Randy57

Hi, I'm new here. I chose PayPal as the payment option and I received the first payment from my first guest. Now as it isn't on my credit card after 3 days, do I have to do something?Do I have to withdraw the money every time I receive it, because now I s... Latest reply by Sonya81

One of my scheduled messages is not populating the information that I have set up. Example. It is populating Dear (guest first name), which is how the message is set up instead of Dear Gina. Latest reply by Lorna170

When I look for a place and I set number of adults and an infant, it happens quite a lot that in the search there are included places that don't allow infants and I find out only when I move to the 2nd step of the checkout. It would be really less annoyin... Latest reply by Sarah977

I needed that booking and I wasn't able at that time to check the message, it was only 6 hours before I was going to lose the reservation so I had intention to look at the message later. When I read it I firstly I said to them that I would be able to acce... Latest reply by Sarah977

Hello everybody, We have an issue. For some reason, our last five reservations are all couples but all booked as one person. Could it be a coincidence? Or bug?We charge $15 extra per additional guests. It makes the situation uncomfortable as it's impossib... Latest reply by Catherine2511