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Host did not get paid $8000 for a 6-week completed stay - payment stuck under "Upcoming Payouts"

Hi, I have tried contacting Airbnb support many times but no one has gotten back to me. I recently finished hosting a stay for 6 weeks from end of June to beginning of August. According to the payout policy, one payout was scheduled for June 27, and the 2... read more

Created 11-08-2021 | Latest reply 11-08-2021 by Emiel1

Host did not get paid $8000 for a 6-week completed stay - payment stuck under Upcoming Payouts

in Philadelphia, PA

Solicitation under the guise of Inquiry

Any suggestions on how best to respond to a booking inquiry that is really just a troll soliciting services to co host for me/ clean etc. I reported the person-but now when I go to “ accept” her “ reservation” the system won’t allow me to respond. I do... read more

Created 11-08-2021 | Latest reply 11-08-2021 by Lisa723

in Vineyard, UT

Monthly discount on listing not applied

Good evening, I have a host in Bali whose listing $19usd a night, with a 49% monthly discount, but when I enter Aug 31st-28Sept. the total comes to $388 with no monthly discount. The dates are avaible and the weekly discount automatically deducts if enter... read more

Created 06-07-2016 | Latest reply 11-08-2021 by Jaqueline-and-Jim0

in Portland, OR

Co-host in Bradenton FL

Hey everyone! I am a current Co-Host for a property here in W Bradenton and will be taking care of the bookings the check-ins and cleaning for one year while the Host is out of the country. I work from home and will be staying in the unattached apartmen... read more

Created 24-11-2017 | Latest reply 11-08-2021 by Shawn575

in Saint Petersburg, FL

Covid cancellation

We have nowhere to go to get a refund from AirBNB.We got an email from AirBnB saying that they are not refunding their Service Fee for a COVID-related cancelled booking (as it was made after March 2020). This is unethical. The cancellation was due to ext... read more

Created 10-08-2021 | Latest reply 11-08-2021 by Gordon0

Change old phone number

Hi guys,I need your help since the airbnb support can‘t help me (which is ridiculous). I registrated with a phone number 4 ago which is not existing anymore.Since I‘m hosting I also need the payout and furthermore the guests the right phonenumber. The pro... read more

Created 11-08-2021 | Latest reply 11-08-2021 by Gordon0

in Heidelberg, Germany

Guidebook Limit?

Is there a limit to how many places I can list in the online guidebook? I have many places on the admin side that are not showing up on the user side. Please advise.

Created 28-07-2021 | Latest reply 11-08-2021 by Jim-and-Phoebe0

in Canton, CT

Help - the system has overidden a pre-approval and now two sets of guests not happy!

Guest 1 messages an enquiry - i respond and click pre-approval15 minutes later Guest 2 requests a booking- but dates overlap the first enquiryI decide to message back guest 1 and we agree i will hold till the following morning ( within the 24 hr of pre-ap... read more

Created 11-08-2021 | Latest reply 11-08-2021 by Colleen253

in England, United Kingdom

Guest has be fearing for my family’s safety

New to hosting and have had some really great guests so far until this past week! We we first communicated she was coming off really rude but I just blew it off as it was her first time using air bnb, I tried my best to accommodate her in everyway just fo... read more

Created 09-08-2021 | Latest reply 11-08-2021 by Colleen253

Is it normal when staying for a month?...

Speaking as a guest here. Is it normal when staying for a month at a listing, to have to replenish all items like garbage bags, toilet paper, paper towel, all purpose surface cleaner (like a basic spray cleaner), etc. during your stay? I am currently in L... read more

Created 26-01-2021 | Latest reply 11-08-2021 by Jaqueline-and-Jim0

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