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Pet policy

How do we stop the policy of allowing pets? Cannot find in our materials.

Created 22-03-2021 | Latest reply 22-03-2021 by Sarah977

in Carrabelle, FL

2 step verification? 4 or 6 digits?

Has anybody noticed that with the 2-step # verification to login to the Airbnb site, that in the last week sometimes it's 4 digits and at other times it's 6 digits? Has anyone else noticed this? Just wondering if another change is happening in the backg... read more

Created 21-03-2021 | Latest reply 22-03-2021 by Sarah977

in South Bruce Peninsula, Canada

No refund from host illegally subletting his apartment

I’ll make this as brief as possible...we were placed in an Airbnb from March 8-April 16 while our flooded home is being repaired. The Airbnb host was paid $4,500 for a 2bd apartment. Upon arrival, the place was filthy and smelled of cigarettes and marijua... read more

Created 22-03-2021 | Latest reply 22-03-2021 by Carrie389

in Atlanta, GA

Partial Payment

Dear community, If a client elected to pay half now and half later but then she had to cancel her booking (way ahead of her actually booking date), was that money already charged to her credit card or not. And if so, does Airbnb automatically refund it b... read more

Created 22-03-2021 | Latest reply 22-03-2021 by Mary996

in Rochester, NY

Guest photos

Does any one else have a problem with seeing a cute cartoon character instead of the guest? Our airbnb room is in our home and we get a little anxious when we can't see who is actually coming till they get here.

Created 22-03-2021 | Latest reply 22-03-2021 by Helen3

in Lake City, SC

Rule set issues

Hi, I have introduced new rule set for my listing for minimum stay of 3 nights mid week. However, when I apply it, the days of that week are all blocked out on calendar so can't be booked at all? Any ideas?

Created 22-03-2021 | Latest reply 22-03-2021 by Emiel1

in Bath, United Kingdom

Help! Difficult guest wants to kick our cat out

Hey everyone!We currently have a family renting our home for 5 days. The guest that booked the stay didn’t come off as very friendly to begin with, but has been messaging me with problems every day since they checked in (3 days now). First, they clogged t... read more

Created 22-03-2021 | Latest reply 22-03-2021 by Dale711

in Bend, OR

Refund still not received from a reservation from 10/28/2020

I have tried contacting the Airbnb Support for the last 4 months on this issue, and nothing has been updated.I would like to get any help possible to get my money back. This is regarding reservation # HMSXYDNB29.On 10/29/20, the host refunded the money I ... read more

Created 13-03-2021 | Latest reply 22-03-2021 by Kabtaig0

in Las Vegas, NV

State tax

AIRBNB is collecting both state tax (6%) and City of Irving Tax (9%) and forwarding to me. My understanding was airbnb will remit the state tax and I will have to file city tax only. Not sure why airbnb is forwarding me the state tax to remit

Created 22-03-2021

in Irving, TX

Punitive reviews when guests have done the wrong thing/Location reviewed rather than property

Hi I have recently had two guests either not declare they have children or list them as infants to avoid paying for the extra guest fees. On each occasion I contacted air BnB and they sorted the situation out well and promptly. However on both occassions ... read more

Created 30-05-2017 | Latest reply 22-03-2021 by Mindy37

in Broome, Australia

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