Guest Payment

[Laurie228]

A future guest has just asked me when her final payment is due. I thought the entire fee was charged at booking. Am I correct?

[Emiel1]

hello @Laurie228 ,

Some bookings offer guests option to pay in two installments. But the guest should discuss details  with Airbnb, not with the host.

Best regards, Emiel

[Lisa723]

@Laurie228 @Emiel1 yes this is a new feature of the site and it's totally invisible to hosts, except for the sad fact that you can't use the resolution center (@Lizzie PET FEE!) until the final payment is made, and you have no idea when that happens.

[Laurie228]

So does the guest get dates of payments when they book? How can they find out when their final or additional payments are? 

[Lisa723]

@Laurie228 I don't know! As I said this whole thing is invisible to hosts. I think you have to just refer them back to Airbnb, explaining that you have no visibility into their payment and only receive yours after they check in.

[Laurie228]

Thank you Lisa!! Do you happen to know the best way for them to connect with someone?