Guest arrived too late

[LuisAlonso0]

Our last guest (who had stayed with us days before and is a host on his own) arrived too late. We have a check in window from 3pm to 10pm and we're flexible enough if asked to check in out of that window. However, when we tried to get the expected time of arrival, we got the response after 10pm on the day he was supposed to arrive saying that he would arrive at 1:30am.

We were considering not to host him and tell him to find another place, but eventually think that we wouldn't want this to happen to us in case of an emergency. We feel that this is some abusive behavior based on the fact that he knowed we were going to be there (it's our home) and he had some other abusive aspects on his previous stay.

How can we prevent this problem to repeat? We have listed that people should notify us their expected check in time in the rules, but we're not sure how to enforce that.

[Krystyn0]

I am having this problem right now. My guest said he would arrive by 10pm, then it went to 1130pm. It is now 1am and still not here but says he is almost here. This is only my 2nd reservation so I didn’t want to cancel but now I wish I had. What are the repercussions to me if I do so in this case or a future case like this? I have to be up at 540am for work and am losing sleep. I’m furious at this point.

[Victoria567]

Hi @Krystyn0

Unless you act decisively and quickly by contacting air bnb by phone asap around half an hour before the end of your check in window there IS nothing you CAN do.....simply because you failed to act promptly.

If you had phoned air bnb asap you realised there was no communication from this entitled guest, then air bnb would have communicated quickly by phone and message to the guests directly to get to the facts right away.

I had a similar problem with a guest attempting to coerce me into cancelling a 3 night booking booking at midnight the day before his arrival.

Not a problem as soon as I phoned air bnb at midnight stating my situation, and that I was not prepared to cancel and that the guest should cancel.

Within the hour guest cancelled his reservation.

We must as hosts remember that we have just as much rights as the entitled guest.....just get on the phone asap to air bnb, let them deal directly with these entitled guests who think it is acceptable to change the goal of an agreed contract AFTER booking.

It really is NOT on, for such guests to behave like this and even more so the hosts who let this sort of behaviour slide!

[Branka-and-Silvia0]

Our check in time is until 19 h simply because guests will always try to push the boundaries. A lot of time they say they will arrive at 19 h and then send us a message at 19 h that they are late and will arrive at 20 h. It means we have to wait for them on the street or in a cafe and spend our time and money while waiting. I hate when they do it and think about charging them for every waiting hour