Guest having to leve because of emergency how do I free the dates

[Christine1992]

I would like to free up the dates in order to refund them some funds

[Jeff158]

@Christine1992 

You can't, the guests have to cancel to free up the dates.

Tell them to contact customer service and cancel due to Extenuating Circumstances, they will then get a refund (if they are not telling porky pies)

https://www.airbnb.co.uk/help/article/1339/how-do-i-file-an-extenuating-circumstances-claim

[Mark116]

@Christine1992  You want to be careful here, you should probably contact airbnb and have them assist.  You don't say if this is a guest emergency, where they're leaving, in which case they need to cancel the rest of the days, or a host emergency, in which case  you def. want to call airbnb and try and get a penalty free cancellation for them. Also, you should not refund any monies directly, have it go through airbnb so there is no chance they get double refunds.