EDITED: to fix typo.
@Inger-Merete0
Hello Inger, its always difficult when dealing with this kind of situations, and I hope things work out for you and your guests. However, if you don't mind my saying, it would be a good idea for you to spend a bit more time on your listing. In particular, the area of your House Rules. Your House Rules do not stipulate that your guests will be held financially responsible for the loss of keys because you didn't write that. Every standard lease in the world, or short term rentals should have that in the House Rules, and I have yet to see one American lease that doesn't state this. I am an owner (landlord) of a property that has an annual tenant, and in my lease, its written that my renters will be financially responsible for the garage opener, keys, mailbox key if any of these items are lost or damaged. They actually sign an addendum that list how much each item cost to replace. Especially since we give them 2 garage openers, 1 mail key and 2 house keys.
I currently Co-Host 3 properties in Hawaii, and each of the hosts who hired me also did not have this in their listing either and were extremely happy that I was able to point this out. I rewrote all of their house rules to protect them against matters like this as well as other possible scenarios.
QQ: You seem to encourage having parties at your apartment by the statement in your house rules, which is very odd. Typically this is not something neighbors want to experience from strangers going in and out of a unit all month long. This is the biggest issue in Hawaii which is why so many residents are trying to shut ABB down. (for entire homes and apartments)
I also noticed that you rent out the entire unit on ABB but you have chosen breakfast is included. But I couldn't find any details on breakfast in your listing. How do you provide this? I read every listing as if I am a potential traveler and that part had me scratching my head.....are you stocking the fridge for every guests? Do you deliver the breakfast? Definitely want to add more details to your listing which will help you avoid getting a lot of questions. Your listing has 4 stars for Accuracy, so maybe that's part of it? Not sure, but to answer your question about the guests responsibility.....its my opinion that you can always "TRY" to file a claim but chances are you won't get it since your listing does not make the guest responsible for the replacement cost.
A good idea going forward would be to update your House Rules, and also, verbally tell each and every guest that they MUST lock the door or they risk these kinds of things happening. I am in the process myself of installing an electronic keypad on my MAIN entrance door that can be locked via WIFI on my Iphone, but I also host in my home, so its a bit easier to remind folks to lock the door. Plus, I don't give out keys....keys must stay on our property in a secured lockbox, but are used to enter the home. (we have 2 doors they enter to get to our main door. ) - Feel free to check out my House Rules, it might help you. Many many hosts have "borrowed" my house rules.
Another good idea would be to send a friendly reminder on check out day, (create a saved message) , so you just select the message in your account and send to every guests reminding them they must lock the door upon Check out.
Congrats on making Superhost and let us know how things worked out for you. I hope my post was helpful. 🙂
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
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