Had to decline a guest

[Jeanie12]

 I just a client a guest because he indicated that he wanted to overstuff the house with more than the 12 people allowed. When I declined a questionnaire was sent out by AirBnB asking why. There was no option for guest wants to break house rules. I find that annoying  as I have had this happen a few times where guest of wanted to bring dogs  or fill the house with more than the allotted number of people. In the questionnaire it said it would be nice if I gave the guest a note explaining why I turned him down to which I responded I already did and knowing that this is sent to the guest. I hope that this is corrected by AirBnB because If I communicate with a guest I want to know it. I do hope that AirBnB considers adding guest wants to break house rules to the options in their questionnaire. Have other hosts had this issue?   Who else would like to see a guest wants to break house rules option? I was told by the Airbnb support team if enough people request it it will probably be added. 

[Jeanette153]

I agree with you. We are older hosts and have had a few shocks since this new policy. At the moment I have people for eight days. Brought an extra teenager. Thy booked under the name Ektique. No name, no surname, no photo. How was this person verified? No photo and no ID. 

‘no longer feel safe wth airb&b.

[Cormac0]

@Jeanie12 

Airbnb don’t care about your property, they have no skin in the game, the only thing they care about is their loss of revenue.

please tell me, you haven’t bought into the Airbnb community BS

[Jason843]

Cormac,

Please read my post Options Bad guest, worse Airbnb.

They will start to care about properties if they continue their ways because quality will go down and guest will book on other sites.  Something needs to be done about Airbnb's host policies.

[Branka-and-Silvia0]

I would like to see a guest wants to break house rules option.

Specially because this is one of the most common reasons to decline a request

[Jane945]

Airbnb needs to start offering their hosts some customer care. Well done to those of you who have been fortunate enough to know in advance that house rules will be broken, so you can cancel a booking in advance. I had a guest book recently for 6, people, then turned up with 9 car loads of people and had a massive party. I rang while she was there voicing my concerns to Airbnb and they assured me I could remind them of the house rules and claim payment for additional guests and cleaning costs if beds were used where linen wasn’t supplied (for more than 6 booked guests). The reality is they did not uphold this after the fact, and because I also had a damages claim submitted, I couldn’t also claim additional cleaning and laundry costs - you can only claim one or the other as far as I can tell. Airbnb need to start offering hosts the level of customer service they expect us to extend to hosts. My experience so far has been very poor. I’ve dealt with 9 different people over the one claim and no one is willing or able to take ownership for the whole case. There seems to be a different department responsible for each question I ask. Are any other platforms/booking sites any better??

[Letty8]

Yes!! I also looked into travel nurses housing  .. 

[Glenwood0]

Many guests aren't upfront as to the number of guests staying, purpose of their reservation or break non-smoking and noise rules.  What do a host do to help control these issues?

[Katie583]

I make them sign additional paperwork when they get there saying they will only have so many people and we'll follow the rules that are not on the air B&B site.

[Sally221]

Our listing has a 4 person maximum & I have 2 portable cribs- 1 infant sized & 1 for the older baby. If an "infant" is too  large to sleep safely in the crib then they are a child and count toward the total number of people. I like theidea of bringing up  the firemarshal & safety regs.

I would strongly urge turning away the party crashing folk. You will be dinged by airbnb, alas, but  you won't be disregarded in the aftermath as you will have nipped it in the bud. Having your place trashed is never going to be worth the money you got from that booking.

 I don't know if this will work for Glenwood but letting potential guest know we will be on site to make sure that their stay goes well probably weeds out alot of trouble in advance.  The more remote the host the bigger the risk of shenanigans. Ther more your ever so helpful presence is felt the better. If you mention that smoking will set off your hard-wired smoke alarms, it might help as well.  I'd also be very wary of the local guest, we had a guest cancel the other day who was young & local & wanted to book us to "catch up with friends" (ha!) I'm sure she canceled when she realized we are on site. If you have raised kids there are certain things that set off alarm bells.

I suspect leaving out the most common reason for declining a booking was intentional. Every time there's been a outbreak of incompetence it has actually favored airbnb's bottom line. The times when payments to hosts were held up for weeks- who got to profit off the float time those funds were piling up? I'm kind of hoping that airbnb will spin off our personable, small scale mom & pop listings & start cleaning things up, I do so love being a host, Sally

[Linda1189]

I just recently had a gentleman stay and his reservation was for 2 night's. The first night he came in at 230am with a female. And proceeded to keep me awake until 4. I got up and told them,party was over and that he broke my rules regarding one guest only( twin bed and I share the home). I told him the next morning he had to find another place if he was going to entertain females in my home. He agreed and left without any incident.

I do not want to write a review...I do not want his  WIFE to find out from me he is cheating.

So no review from me. I make it very clear in my house rules but problem is people don't read .

[Jessica-and-Henry0]

@Linda1189 

I think you should leave a review......... if you don't that guest will continue to do what he did to you to other hosts. If you had seen a review of that guest by another host saying "This guest broke house rules and made me uncomfortable and not safe in my own home. I would not welcome this guest back." 

You do not need to go into details when writing reviews but I think you really should say something to warn others about bad guests. 

[Linda1189]

I did leave a review without going into detail. I just stated he didn't follow the house rules and was asked to leave . Also stated that future hosts should make rules clear before if they want to book him.

[Kelsey94]

A guest should NOT have to select dates and "pre-book" to ask about breaking house rules!!!! Fix this Airbnb!! 

[Sam-and-Adam0]

Please Airbnb!

I have never had to decline a guest except for ones who "ask to break the rules"!

Last night I had a booking request for 6 adults, then they mention the 7 kids !!("under the age of 3") when my property has a max of 6 guests. Or requests for bachelorette parties "We'll only be partying one night, or the other girls are staying else where" (no parties, and no additional guests allowed on the property) DECLINED! Or we don't allow pets but occasionally get a message about guests bringing a dog ("it's well behaved", "it won't be left home alone" or best yet "it wears a diaper") DECLINED!

Can I also vent about guests that put in random dates and then say "we see you're booked for the holiday dates we want but were sending this request to book these random dates anyways" all I can do is DECLINE!

[Jessica-and-Henry0]

@Sam-and-Adam0 

Actually for guests that put in random dates you should absolutely pre-approve or accept 🙂 Those dates aren't the ones they want so they aren't going to book. You have nothing to lose by pre-approving. 

I also get booking requests for 2 people in my single occupancy private room..... this is an example of a response I sent recently:  

Hi~ Unfortunately our private guest room is too small for 2 people - it's set up for "single occupancy only" as explained in our house listing description and we do not accept or allow a 2nd guest regardless of age. 

I'll pre-approve since we need to maintain our response rate but we can only host 1 guest and we do not allow visitor(s)/guest(s) of the ABB guest to enter our home at any time during the booking so please just let the pre-approval expire if you need to book for 2 people . Thanks!