Help! My VRBO calendar all of the sudden didn't link with AirBnB Now I double booked!

[Kristi40]

My calendars have been working fine but all of the suddent my VRBO calendar wasn't syncing with my AirBnB calendar and now I have double booked. The person on VRBO booked before AirBnB so I am going to have to cancel the AirBnB guests. I am afraid AirBnB is now going to shut down my listing because this is the 2nd cancellation we've had. That last cancellation was because a client wanted to cancel and couldn't figure out how to do it, so I did it not knowing I would be penalized!! Any advice? I have deleted and re-added VRBO link so calendars are now syncing again.  

[Linda108]

Here is a rule to follow, @Kristi40:  Do not cancel ANY reservation without involving Air BNB.  The automated system does not recognize "why" but does levy the automated  penalties.  If a guest wants to cancel, then it is the guest's problem to cancel and you do not agree to the cancellation as it will be deemed a host cancellation.  If there is a system error, Air BNB needs to do the cancellation, not you, because the automated system is not "aware" of the system error.

Contact Air BNB using this contact guide found on this site.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Kristi40]

Thank you!! I’m learning!