Help please, how do I delete or archive customer service emails from my inbox?

Answered!
Mike-And-Helen0
Level 10
England, United Kingdom

Help please, how do I delete or archive customer service emails from my inbox?

I have a load of historical CS emails that I'd like to delete or archive as with guest ones.

How do I do it please?

1 Best Answer
Alon1
Level 10
London, United Kingdom

@Mike-And-Helen0 

 

Deletion from Inbox isn't possible. 

 

However, you can archive as with all other messages: hover mouse on right side (below blue box with options) and automated choice pops up 'Star or Archive'. - Click on the latter and message will be relegated from 'All hosting messages' to 'Archived'.

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3 Replies 3
Alon1
Level 10
London, United Kingdom

@Mike-And-Helen0 

 

Deletion from Inbox isn't possible. 

 

However, you can archive as with all other messages: hover mouse on right side (below blue box with options) and automated choice pops up 'Star or Archive'. - Click on the latter and message will be relegated from 'All hosting messages' to 'Archived'.

Mike-And-Helen0
Level 10
England, United Kingdom

@Alon1 thanks for your reply.

I'll have a go at that.

Mike-And-Helen0
Level 10
England, United Kingdom

Yep @Alon1 worked a treat!

Many thanks.