Hi, I have a bed review now, please consider the review before you post it, i am super host and 16 excellent reviews, this time i had a review posted for me that Airbnb was aware of all kind of problem i had hosting these guests (Mona), which i contacted Airbnb help centre couple of times to solve the issue and received help too, the guest had not plan to leave and i had to ask the guest and her unannounced guest to leave because my next guest was in her ways from airport to my home, Airbnb have been aware of the issue and has beed communicated the issue.
I have no idea what is the point of posting their review then.
now that I have solved my guest issues and they left, I expect Airbnb not to post at least their review to bring my points and stars down,
My guest (Mona) booked around 11 am in the morning and was in my place around 1 pm before even i notice her arrival,
I have no idea why Mona had to know my keypad code before i instructed her to my unit.
If Airbnb is able to read my massages, it does not mean passing my lock keypad code to my guest,
please when you are aware of a guest issue, be considerate about posting bad review that miss represented the host and the place,
Regards,
Farideh
