Hi,
I just had a guest that I do not think was good at reading instructions and lost the key. I had to call a lock smith and pay the cleaning lady $25 to go there for nothing. I called the guest and she was completely spaced out and said she locked the key in the house. However, the key is no where to be found. I thought for once I'm not going to be held hostage by the review process. She kept stressing that it was an accident which I'm sure it was. I asked 2x if there was some other place where the key was because no one could find it.
Now, I told her if we didn't get the key we need to change the lock. The locksmith went there and made new keys, but I thought he found the key. I'm not sure what to do. One side of me thinks the guest should pay especially since the key is lost. On the other hand I think maybe it's our fault for not having the spare. I'm afraid if someone claims that they were robbed, they will blame the person with the spare key. I had a guest who claimed $600 was missing from the place(it was bogus) and tried to blame the cleaning lady and when I said there wasn't a spare key she tried to blame me.
Now, she has given me a review and I feel that it's bad. Not that I freaked out or anything but she was telling me she left the key in the house and she didn't. I'm managing the place remotely. I wonder if I should call her while there is still time for her to change the review. I know I said I didn't care, but I will lose my SH status. Help! Also, how do I start a new topic?