I have a guest checking in today whosephone number is out of service, how do I contact airbnb direct

[Brickmakers0]

My guest never answered my messages about check in time and their phone is no longer working and are not replying to my messages today. Can I conatact airbnb andmake sure their membership is still real and I will  get paid.

[Gerry-And-Rashid0]

If the reservation is still showing as Accepted in Your Reservations, then it has been paid for. Additionally you can look at your calendar and check that the dates are coloured green. They may be travelling, have changed their number since booking and forgot  to update it. 

Always agree a check in window in your first exchange = at least then you have something to work around.

Good luck

[Annette33]

A few more details would be helpful, like when is the guest supposed to check in, for how many days?

Considering those two factors, check this:

https://www.airbnb.com/help/article/309/what-if-i-my-guest-doesn-t-show-up-for-their-reservation

and your moderate cancellation setting:

https://www.airbnb.com/home/cancellation_policies#moderate

then you'll know more and can decide if or when you should call Airbnb about it. or if check in is imminent, just wait and see if you get the payment a day after check in.

Good luck!