I haven't been paid by Airbnb

[Jakob6]

Hi

I have recently had a few guests at my place who have all left, but I have not been paid by Airbnb.

The transactions are in 'future transactions' although the booked dates are in the past.

Usually I am paid 24 hours after check in.

There is one disputed payout at the top of the list in 'future transactions' whereby a guest cancelled last minute and demanded the money back (although I have a strict cancellation policy I offered 50% refund out of kindness). Can this dispute be holding up all my payouts??

Its quite a serious problem as we have met all the requirements and done the work from our end, so why aren't we getting paid? Is there nobody at Airbnb I can call?

Thanks in advance for your help..

[Alice-and-Jeff0]

Not sure why a refund would be holding up the process unless the guest is claiming a cancellation for extenuating circumstances and that may take time to review.  Assuming there are no other notes in your Transaction History about the payments, you need to contact Airbnb to get this sorted.  Find the Community Help Guide at the top of this forum for the ways you can get a hold of them.