Incorrect progress reporting by AirBnB

[Pauline394]

Hi all, 

I am relatively new to hosting but have now welcomed around 20 guests and all have given me a 5* review with 100% of guests submitting reviews.  However, AirBnB are reporting that only 21% of guests have posted reviews which would mean that I don't get my Superhost standard on 1st July.!

Has anyone else encountered this problem and, if so, how did you resolve it?

Thank you in anticipation....

Pauline

[Claire924]

Hi, thanks for the update.  The percentage of trips reviewed is correct now, however, the collections acheivement is still not right - I have lost family collections despite exceeding the critera of having two reviews (tells me I only have one).  Thanks in advance for your help :

[Claire924]

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@Lizzie 

Yes, it is fixed now, thanks so much 🙂

[Sarah977]

@Lizzie  Thank you, yes, mine is now correct again, at least for today 🙂

[Lizzie]

Thanks so much @Alon1 and @Ana1136 for checking, I'm glad it is displaying propertly again.

The team are continuing to look at this and see why it happened again, but I'm very hopeful this will settle now. 🙂 

I've spoken with the Superhost Team and this shouldn't impact any of the Superhost evaluation period.

Of course, if you spot anything on your side which you think isn't quite right with this, then please let me know and I will flag it back to the team. 

Thank you again for all your help. Enjoy your day. (Alon, I hope you are enjoying the London sunshine!) 

Lizzie

[Olivier291]

@Lizzie  , SH section of Progression page is ok but collections ones are still wrong!

[Claire924]

Hi, thanks for the update.  The percentage of trips reviewed is correct now, however, the collections acheivement is still not right - I have lost family collections despite exceeding the critera of having two reviews (tells me I only have one).  Thanks in advance for your help :

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@Lizzie wrote:

Thanks so much @Alon1 and @Ana1136 for checking, I'm glad it is displaying propertly again.

The team are continuing to look at this and see why it happened again, but I'm very hopeful this will settle now. 🙂 

I've spoken with the Superhost Team and this shouldn't impact any of the Superhost evaluation period.

Of course, if you spot anything on your side which you think isn't quite right with this, then please let me know and I will flag it back to the team. 

Thank you again for all your help. Enjoy your day. (Alon, I hope you are enjoying the London sunshine!) 

Lizzie

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[Janey10]

Hi Lizzie, 

I should have been given Super host on the 1st of this month but because of the glitch I still haven’t been, the system is now correct with the booking but my status has not changed ! Can someone please sort this or tell me where to go with getting sorted? 

Thank you 

[Ana1136]

@Janey10 you will get it after the 14 days assessment period ends. 

[Janey10]

Hello @Ana1136 thank you for your message, so does that mean I will get it around the 14th of July please? 

Warm wishes 

[Ana1136]

@Janey10 yes, don't worry 🙂 

[Janey10]

Thank you @Ana1136 I have been worrying LOL, I feel a lot better now and reassured. 

Warm wishes Janey :  ) x

[Lizzie]

Thanks @Ana1136.

@Janey10 , yes, as Ana mentioned the superhost evaluation period hasn't finished yet,  mainly because the time a guest/host can leave a review can be two weeks after. 

I also checked with the Product Team and even though this issue is fixed now, this shouldn't impact the Superhost evalation period in away. 

Best of luck with achieving the badge. 🙂

[Claire924]

Hi, thanks for the update.  The percentage of trips reviewed is correct now, however, the collections acheivement is still not right - I have lost family collections despite exceeding the critera of having two reviews (tells me I only have one).  Thanks in advance for your help 🙂

[Lizzie]

Thanks for confirming this is now working @Claire924.

Sorry I wasn't aware of an issue with 'Collections'. Is there a conversation on this here in the CC you can direct me to? 

Could this be isolated to just your account do you think or have you noticed other hosts with this issue? If so, have you been in touch with our Support Team, they will be able to take a look at your account and see what is happening.

Speak to you soon. 

Thanks,
Lizzie

[Lizzie]

Sorry just mentioning in you here @Olivier291, perhaps you can direct me to a topic on this and I can look into it further.

This way we won't get confused here. 🙂 

Thanks so much,

Lizzie