My account has been locked for security reasons, pls help me

Lam12
Level 2
Hanoi, Vietnam

My account has been locked for security reasons, pls help me

Hi, 
 Today my account has been locked for sercurity reason. 
 I did update my password and waiting for the code from airbnb's phone call but it seems like something wrong was happended with my number. I didn't receive any call . 
 I try to contact to airbnb from help, facebook but haven't had any information yet .
 I received an email from airbnb and there's someone try to send a message to me on airbnb to fix our problem. But i can't access my airbnb account so i couldn't reply to them . 
 I am super host and there will be many guests are going to live there in the future . 
 What should i do ?  
 My email is : **
 Pls contact to me by email because i can't access my account on airbnb 

Thank you

 

**[E-mail address hidden due to safety reasons - Community Center Guidelines]

1 Reply 1
Ana1136
Level 10
Ohrid, Macedonia (FYROM)

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

@Lam12 try calling Airbnb and don't post your personal email on a public forum. You don't need to be logged in your Airbnb account in order to see our responses here. 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.