My account has been locked for security reasons, pls help me

Lam12
Level 2
Hanoi, Vietnam

My account has been locked for security reasons, pls help me

Hi, 
 Today my account has been locked for sercurity reason. 
 I did update my password and waiting for the code from airbnb's phone call but it seems like something wrong was happended with my number. I didn't receive any call . 
 I try to contact to airbnb from help, facebook but haven't had any information yet .
 I received an email from airbnb and there's someone try to send a message to me on airbnb to fix our problem. But i can't access my airbnb account so i couldn't reply to them . 
 I am super host and there will be many guests are going to live there in the future . 
 What should i do ?  
 My email is : **
 Pls contact to me by email because i can't access my account on airbnb 

Thank you

 

**[E-mail address hidden due to safety reasons - Community Center Guidelines]

1 Reply 1
Ana1136
Level 10
Ohrid, Macedonia (FYROM)

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

@Lam12 try calling Airbnb and don't post your personal email on a public forum. You don't need to be logged in your Airbnb account in order to see our responses here.