I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
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Seems Airbnb may have listened to the hosts ever so slightly. While the new review process in place today is a nudge in the right direction it is not nearly a large enough step to satisfy us.
Page 1:
The three star categories (cleanliness, communication & house rules) have all been combined on one page instead of three separate pages.
We also get to see the guest's name for whom, we are leaving the review on this page.
*************Note to Airbnb: Hosts with multiple homes still need to be able to view WHICH home the guest stayed in, not just their name on this page.
Page 2:
Text box for public review.
Page 3:
Text box for private message.
Page 4:
Click to recommend (or not).
*************Note to Airbnb: The one page form was still MUCH easier and faster and we would appreciate a return to that page ASAP.
@Tim-and-Holly0 I second the all-on-one-page set-up. There was no reason to change that. I don't know why Airbnb is so enamoured of all the pointless clicking.
I agree with you. I wonder if the guest's review process is changed as well or they still have to click through 10 pages? As we all noticed - less and less guests bother to leava a review.
But, what about at least 18 steps needed to add a single rule set to the single listing on our calendar? https://community.withairbnb.com/t5/Help/RULE-SET-FRUSTRATIONS/m-p/1037016#M216592
One may think it is in Airbnb interest to discourage "rule sets" ....but it is not. We use it to maximize the profit by preventing 1-night gaps between bookings (we have 2 nights min. stay)