PAYOUT DELAY ***

[Penelope29]

Hi

I am new to this for conversations.

We have had  a guest stay with us for one night on the 2-3 August 2017. A payment has not gone out to us. I hafe looked at Future transactions and it is still there with no status just the amount to be paid.

 I have sent a message on the help sight i think and not got a response. not sure how long this will take so thoughti would try the community help.

How do i get in touch to be able to get this payment released. Refferance Number [number hidden for safety reasons]

Thanks

Penelope ****

[Fred13]

May I suggest a wild idea - call them.

[Penelope29]

Hi Fred

Thanks for the advice. I could  not locate the number to call them. Lizzie has given me some helpful advice below. 

I have managed to resolve the issue I think.

Thanks

Penelope 

[Lizzie]

Hello @Penelope29,

Welcome to the Community Center. 

There may be a few different reasons why it hasn't reached you yet, therefore as @Fred13 mentions it might be best to contact them directly, here is a userful Community Guide on the different ways to do this.

I hope you get this sorted soon and do keep us posted if you can. 🙂

Thanks,

Lizzie

[Penelope29]

To lizzie 

Thanks so much for all that information.  It will help me a lot. I did not know were the contact numbers were.

I may have resolved the issue. I just have to wait and see.

Penelope