my payout did not come for 3 month since July and tomorrow will be October ,,,,
many time asking airbnb but what we got is ping pong game
airbnb say they already release the payment and the end is on their vendor payoneer, but after contact payoneer they said they have no idea since the point is the bank ,,, ""PING PONG"""....
what i have done is resend all private document to payoneer
>>> airbnb email to payoneer - waiting this many days and week (airbnb is only waiting payoneer reply) then pass to me ((( airbnb only reporting to payoneer and payoneer asking more submit document)
in fact what they asking was same information that we already submit to airbnb system
>>> again waiting many many week process , airbnb ask me direct to contact payoneer ,,,
>>> SAME THINGS, payoneer asking me again the information such photo selfie and same document order ,,, then sent it ,,, after it no reply for many many weeks (only auto reply email with generals condition says , they payment will arrive in 3-5days) but never come then,
>>> Finally i sent complain email to payoneer about ESCALATE A COMPLAINT for my PAYOUT, make a cc to higher position into vpoperations@payoneer.com (VP mean Vice president ??? dun know) , and to customerservicemanager@payoneer.com
but still never get any news
the BIG ? question is what are they doing for within 3months,
Airbnb process i do:
first ask to the support center team .. then they forward to Support Ambassador team ,,,and this team forward to The Processor Team,,, but still can not finalize the case ...
it is not about our small amount number but it is about we lost the business ,, we can not use to invest money and we lost the trust of property owner also (i just rejected by 1owner after they asking what the problem) i have to cancel 3bookings due to it
last we ask the apologize letter never comment about it ...
and now October in few hours come ,,, the case can not be finish from July
DOES ANYONE KNOWS , WHAT SHOULD I DO NOW ???...