Payment method not updating

[Andy191]

Probably not a question for the community, but airbnb have made it very difficult to contact them directly. 

I added a new debit card for payment, and removed the old one – but my payments are still going through to that old, deleted bank account. 

Any ideas?

Thanks so much.

[Alice-and-Jeff0 · Accepted solution]

@Andy191 -

https://www.airbnb.com/help/article/106/how-do-i-know-if-my-payout-method-is-ready

https://www.airbnb.com/help/article/54/how-do-i-edit-or-change-my-payout-method

https://www.airbnb.com/help/article/823/how-do-i-edit-or-remove-my-payment-method

https://www.airbnb.com/help/article/1372/can-i-change-my-payment-method-for-a-confirmed-reservation

If you still need to contact Airbnb, go to the Tips and Tutorials Discussion board, how to contact Airbnb is in the table of contents. 

[Emily145]

Hi Andy, here's the page for contacting AirBnB: https://www.airbnb.com/help/contact_us#/  You can choose email or phone. I emailed them yesterday and had a response within an hour or two.