I am currently having a horrific experience with Airbnb. I ...
Latest reply
I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
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I had made a reservation on June 15th for one night in Marseille, and I cancelled it the next day. It was written that I will get full refund. However 10 days passed and still nothing, no money, nor email about refunding. I sent a message to Airbnb and they didn't reply.
What should I do ?
Thank you in advance for your help
Sincerely,
Ratko
@Ratko1 As long as there are no changes or problems with the payment method you used to book the reservation, you should see a credit. Contact the credit card company first to confirm there has been no credit. If you haven't received it, contact Air BNB. Here is a guide for doing that.
https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728 Good luck!
Contact you CC company for a charge back.