Refund after cancelled reservation

[Ratko1]

I had made a reservation on June 15th for one night in Marseille, and I cancelled it the next day. It was written that I will get full refund. However 10 days passed and still nothing, no money, nor email about refunding. I sent a message to Airbnb and they didn't reply.
What should I do ?

Thank you in advance for your help

Sincerely,
Ratko

[Linda108]

@Ratko1  As long as there are no changes or problems with the payment method you used to book the reservation, you should see a credit.  Contact the credit card company first to confirm there has been no credit.  If you haven't received it, contact Air BNB.  Here is a guide for doing that.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728  Good luck!

[David126]

Contact you CC company for a charge back.