Refund to the guest

[Reita0]

I got a booking from a guest, it was confirmed for the month of Sept. But I had to cancel due to a sudden wedding program in the house in the month of Sept. I informed the guest and apologise for the inconvenience. I need to understand the refund process as my guest keeps asking me about the refund. When will she get the amount credited to her account its been almost more than a week. pls advise.

With regards,

Reita

[Linda108]

Not sure what steps you have taken to get the refund, but there is extensive information about the refund process in the Help section.  Just enter "refund" in the search.