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‎22-01-2018 04:04 PM
Vytenis0
Level 1
Klaipėda, Lithuania
‎22-01-2018 04:04 PM

Refund

Hello, my bank account information was stolen from me and the thief booked reservation on this site! I dont know in which country the reservation was made so I have no information about anything. My bank account is blocked at the moment for safety reasons. How can get my funds back? If its possible?

‎22-01-2018 04:04 PM
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4 Replies 4
‎22-01-2018 04:52 PM
Marzena4
Level 10
Kraków, Poland
‎22-01-2018 04:52 PM

Hello @Vytenis0. Unfortunately, you have to sort it with your bank. Just like with stolen cards - it's not shops who return the frauded money.

// "The only person you can trust is yourself"
‎22-01-2018 04:52 PM
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‎22-01-2018 05:36 PM
Vytenis0
Level 1
Klaipėda, Lithuania
In response to Marzena4
‎22-01-2018 05:36 PM

Well, funds are still in banks reserve (meaning it still hasnt been withdrawed, technicly its on a wait).  Transaction has been made yesterday. So I think booking reservation could still be cancelled by this shop.

‎22-01-2018 05:36 PM
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‎22-01-2018 07:19 PM
Matthew285
Level 10
SF, CA
In response to Vytenis0
‎22-01-2018 07:19 PM

@Vytenis0 if the situation is that the booking could still be cancelled, then you need to contact AirBnB directly.

(This is not AirBnB; this Community is a discussion board for guests and host to chat with each other.)

‎22-01-2018 07:19 PM
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‎24-01-2018 02:26 PM
Quincy
Community Manager
Community Manager
London, United Kingdom
‎24-01-2018 02:26 PM

Hello @Vytenis0,

I'm very sorry to hear about this. 

Have you contacted Airbnb already? 

 

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Please follow the Community Guidelines // Volg de communityrichtlijnen

‎24-01-2018 02:26 PM
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