Refund

[Franca67]

Hello, my guest James, cancelled his booking, and a case manager named Ronnie, overriding my host cancellation policy, gave him a full refund. This is making a misrepresentation, to both guest and hosts, in relation to the application of the cancellation policy and process when the reason given is Covid-19. James did not qualify for a full refund, as his check in date starts June 11-15. Please can you help, thank you.

[Mike-And-Jane0]

@Franca67  This is a guest forum so you are unlikely to get help - Advice perhaps but its not customer support.

If your guest actually has Covid 19 then the cancellation would be correct - Sadly I doubt you will find out if he does or not!

[Vincent245]

you have to see what policy was in place at what moment.. the day the covid policy went in place is the date people can cancel accordingly.