Reservation request expired

Reservation request expired

I would like to contact an expired reservation request. Any idea how to do that? I didn't get to it within the 24 hour period and the email is unavailable now. 

5 Replies 5
Jana---B0
Level 1
Bend, OR

I replied to the potential guest with a yes, but I didn't understand that I needed to do something through Air B & B. Now it says it's expired and i don't know  how to reach the guest. the date is soon - what can I do?

I have a similar issue with expiration dates/times/policies.

 

I have a request from a guest in Australia, I'm hosting in Canada.  There is a 12 hour clock difference so email response is going to be lengthy at the best of times.  Her request comes in at 5 am my time but I have a busy day working and no time for personal email.  I respond at 5pm in the afternoon and ask her to clarify who is coming.  I don't get her response until next morning by which time the request has passed 24 hours and AirBnb expires the request and sends me a 'shame on you' notice "If another request expires, up to one week of the requested dates will remain blocked on your calendar."  which I take to be a penalty threat.  My issue isn't with the guest, it is with Airbnb.  I answered the guest (upon hearing who was coming) and pre-approved her and her party if they choose to re-submit the request.

 

I'm a reasonably busy Airbnb traveller and host and my response stats are good.  The notice by Airbnb is inappropriate.  

 

This shouldn't really be posted as a reply to Jana, but is really an attempt to say something to Airbnb, which is exceedingly hard to do on their site.  

I have the same issue not understanding the accept reject policy in 24 hours as a newbe - I wanted to check on something so communicated to the requesting agent. She still wants to reserve it and I want to give it to her, but it's blocked and I can't do anything. How can I allow the person originally requesting the opportunity to reserve the expired request? I wonder if you can reject and have them request to book again later if in fact you didn't know if you could make it available. Doesn't seem there is much help to this question so I'm frustrated because this person wants to book and I'd like to make it happen.

Roxanne7
Level 1
Ottawa, Canada

hi,

does anyone know how to accept an expired offer?? Airbnb has permanently blocked the dates on my calendar because I was late in responding, but after speaking with the renter, I have offered to accept the reservation, only now Airbnb won't let me accept it OR send a special offer to her for those dates. 

How can I book her to come for the dates which are permanently blocked by airbnb??

Evita1
Level 1
Willemstad, Curaçao

Anyone figured out how to handle this?  I have a guest waiting and I can still not figure out how to handle this.