Smart Pricing bug?

[Joseph22]

Hi everyone,

So recently I turned on Smart Pricing and its been great for the last 3 weeks or so. Here in Calgary, we have a huge event called Calgary Stampede in July, which can send the average nightly rate on Airbnb from $80 to over $200 for those 2 weeks. We had originally blocked off the month of July as we know prices would increase. As a curiosity, we had open July to see what the Smart Pricing would do. I didn't expect it to reflect seasonal changes so the price for 8-15 July (Stampede timing) for $100 a night (normal average pricing). 

Afterwards, we had set the pricing for those 2 weeks of Stampede to $199 a night to override Smart Pricing for that time period. Well... we just had guest Instant Book for $100 a night for July 8-10... So our custom pricing did not override Smart Pricing. But then we had another guest book during the time period and got charged the override amount we set. 

Could I get someone from Airbnb to look into this, and see what's going on? I do appreciate the convenience of Smart Pricing but I really would not like Airbnb to dictate what prices I can when I choose so otherwise.. If its a bug, lets work out how to go around it

[Ed-and-Hugh0]

Have you contacted Airbnb about this?

[Joseph22]

Hi Ed,

No I haven't as I didn't wish to go through the Resolution Centre for something that wasn't the guest's fault. Is there another way to contact them?

[Linda0]

Use the telephone number that is on the guest itinerary to call AirBnB and explain your problem. All my experiences with help team customers services have been great and they go above and beyond.

[Caryl0]

Question: in and out of season pricing; if a guest books way in advance of their booking during off season pricing , does the smart pricing  adjust the cost for the reservation during peak season?  How do we get the correct price for weeks at a time if it doesn't adjust??