Still waiting for a payout

[Nathalie219]

Clients arrived on the 2nd of January and we are the 11th and I am still waiting for the payment.  Can someone help please.... they are leaving on the 13 would like to know what to do.   Best regards

[Kirstie]

Hi @Nathalie219

I'm sorry to hear you haven't yet received your payout. How long it takes depends on your payment method and you need to take into account weekends/Bank holidays. Have a look at this help guide explaining how the payment process works and how you can check your payment status. 

As it has been 10 days since your guests checked in, I suggest that you contact Airbnb about this -  this Community help guide explains the best ways  to get in touch with them.

I have moved your post to a new thread, to make it easier for other users to find it. I have also given it a title, please let me know if you want to change it!

I hope you will receive your payment soon!

Kirstie