About a month ago, I bought a house for $456.27. About a day or two after buying, the host contacted me saying that it will be an extra $75 per person (because of the dates) along with an extra $75 per person for security deposit. Since this was not said before purchasing, I was obviously worried and was not sure if that is what she meant. So, I wanted to communicate with her further to make sure and work out terms. She said she would contact me soon and I asked if I would still be able to cancel with a refund and she said yes. For the next month, she continuously said that she would call, but never did. She never even tried to explain through Airbnb messages and would ignore my messages. The people that are going with me started to get angry saying that they wanted their money back if the host obviously is not cooperating. This is my first time on the Airbnb site, so I reviewed the cancellation policy that states "Full refund if check-in is at least 14 days away". When I went to cancel, It said I have $430 eligible refund. I was fine with that amount, I just wanted my money back and for this nightmare to be over- so I canceled. When I went to check my email, It told me that I would be receiving $0. At this point, my whole stomach turned because that means I just paid this host $456 that was not all mine to do absolutely nothing. I am now on Airbnb resolution center to request a refund, but it says I can only get $355 back. Someone please help because none of this is okay and there has to be a solution.
