Hi community, I sent the following to the help centre message system, but figured I'd post it here too. Any thoughts?
Hi,
I'm a new host and something strange has happened with my 4th guest. When I listed the room I invoked the discount for the first 3 guests. After 2 guests I got a message from someone who wanted to stay for 52 nights. I pre-approved her stay without realising that the discount would be applied for the entire time. However, then the pre-approval expired and in the meantime I had a 3rd guest book. Following that, the long term guest (now my 4th guest and therefore beyond the 3 guest initial discount) booked but has been given a steep discount and I cannot figure out where the discount is coming from.
My base rate is $50/night, with a 25% discount for stays of a month or more. Therefore the total fee for the 52 nights should be something like 52x50x0.75x0.97=1891.5 (assuming 3% AirBnB service fee). However, the total fee shown on the guest's booking is $1383. I don't know how this number is arrived at, and in fact the details on the calendar state:
Payout
$843 x 52 nights $1430
Service fee -$47.19
Total (AUD) $1382.81
I do not understand this (where is the $843 number coming from?). My other reservations make sense as listed in the calendar, but this one is confusing and now I have an international guest coming and I will have the room tied up for roughly half of my usual nightly fee...
Please assist
Cheers,
Jay