This user is no longer on the platform

Ekaterina70
Level 2
Melbourne, Australia

This user is no longer on the platform

I've been using AirBnb a lot lately. I was making one or two reservations per month. But recently my account was locked and none of the option of unlocking (phone call or facebook) did not work. Two days later the account was suddenly unlocked. But it seems that some features are still not wokring properly. As of now I can access my profile but I cannot leave a review on the place I've stay. Whenever I try to review my last stay I receive a message "Sorry, this user is not longer on the platform". I also cannot access my messages. 

 

Screen Shot 2019-06-03 at 17.35.50.png

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

@Ekaterina70 

Your account is not active at this moment.

You need to contact Airbnb:

Contact Airbnb - Community Guide [Updated]

 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.