Why can't my guest book?

[Tazmeen0]

Hi everyone!

I'm new to hosting and wondered if you good people can help me. A guest (my first one!) is trying to book my apartment using the normal (visa/mastercard) credit cards. They live in Turkey and I am in the UK. The guest tells me they are getting the following message "This credit card cannot be added at this time. Please wait and try again later. You may try using a different payment method, such as a credit card or (Hidden by Airbnb) previously added"

I have now set up my payout mehtod as I thought this might be causing the problem. it says it can take up to five days for my payout details to be verified. Could this be whats holding it up? I assumed the guest pays Air b n b who then deduct thier fees, before forwarding me the balance.

Thanks in advance..

[Ana1136 · Accepted solution]

@Tazmeen0 your payout method has nothing to do with their payment. They pay to Airbnb and unfortunately there is nothing you can do to help them, they need to contact Airbnb. 

[Tazmeen0]

Thanks for your help Ana, I have let the guest know.