[UPDATE evidence] why blocked for the dates while the Guest canceled reservation!! we request Airbnb

VoHai0
Level 2
Ho Chi Minh City, Vietnam

[UPDATE evidence] why blocked for the dates while the Guest canceled reservation!! we request Airbnb

Hi. EVERYBODY.

we are host and we have big problem from Airbnb and guest

We hope administration Trip Teams Airbnb would have to Charge fee reservation for 2 days and available 2 days soon,
why our calendar have still stay blocked after canceled reservation, we request charge fee reservation and open calendar for us now.
The guest talk with us that their account Airbnb was hacked and Book Reservation from Hong Kong? They never book reservation!

We have still security IT Airbnb! We need the feed back and explain from your teams Airbnb.

We have try contact with guest and Airbnb, but their account Airbnb was delete, Oops!Evidence guest request stay Homestay, and we see on website write 

"Canceled by you
To help avoid future cancellations, your calendar will stay blocked for the dates of the canceled reservation"

WE NOT CANCELLATION RESERVATION

AIRBNB WILL HAVE TO BE RESPONSIBILITY ABOUT BLOCKED THE DATES. 

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Thanks and Regards Vohai

1 Reply 1
Oomesh-Kumarsingh0
Level 10
Pamplemousses, Mauritius

@VoHai0 Those guests have fool you dont lose hope as such things does happen when dealing with strangers on the net. Airbnb should have open your calender again this is very unfair to block your listings from getting other bookings just because the guest may as if they were hacked. You can always contact Airbnb on twitter or call them on the following number United States (USA): +1-415-800-5959 or Hong Kong / Xianggang - 香港: +852 5808 8888. Good luck!!!