This gentleman was deceptive in my opionion but i could not judge him on that basis because I do not have records as evidence. Our policy is that each guest must give at least three (3) days notice before the commencement of their booking. This man only gave me two (2) hours, and with a lenthy explanation that won my sympathy. He stated that he had booked somewhere that became unavailable and was basically left stranded, we both agreed that the place was used by previous persons who clean up and left, and as such I could not gaurnatee the place was in tip top condidtion. I only could accept his reservation if he could wait for a day to prepare for him, and that would formed part of the reeasons for accepting his reservation. In the night he went by the managers home to collect the keys base on instruction I gave to him in the night. He told me he got lost before he actually found her premises. The manager also explained to him our circumstances and handed over to him certain things for the home just to ensure his night was ok and have somewhere to sleep. The same night when he reached the home he took several photgraphed stating the place was dirty and filthy and he had to sleep on the floor and not the bed. (The bed was next to new, only four previous person had slept on the bed). He told us that he was going to visit friends and we could use the time to sort out everything. I told him to leave the keys by the security post so that the cleaners could sort out everything the following day, he left the place and was travelling ups and down with the keys. The manager had to find him, late that day. His spending money was roughly $257 US. I spent over $2000 US to replaced all that he had issues with such as bed, sofa, washing machine. The house is only 5 years old, yet he had problems with painting, fixtures and smell etc.
Two days past and he came and collected the keys after the place was sorted out, he said he was visiting friends. The keys was left at the security post after only one day of cleaning and sorting out. Three women visited the place and reported that he was not being honest base on his report. I easily sold my cleaners and other persons the items removed or replaced from my premises at 70% of their original cost. When my guest returned, he saw the place was wonderful, he was even asking about if I am willing to sell the premises, I did not entertain such conversation . Before saying thanks, my guest asked about full refunding for three nights, and I told him no. He filed report to AB saying the place was dirthy and filthy and he could not sleep at the house and had to went elsewhere to find comfort. Ofcourse AB value guest over host, as a result they subtracted 50% or $81 US for the duration my guest had problems with. My guest also told me he was going to leave a REVIEW!. And yes, that was his review. He spent the remaing 4 nights of his seven in a clean, fresh, and attractive space. AB caused us to refund him and we did, based on their policy, since then I realized there is no defence for Host.
