Vent for bad and dirty guests from China

[Yan3]

Dear community,

Recently, I had the displeasure of hosting a group of guests from China.  While the initial communication went fine, their stay at my place is a total disaster. 

They were full of curiousity and decided to dig through the contents of every drawer and cabinet, and just tossed them all over the floor like garbages. Pieces of wall plasters were knocked off, possibly because of their luggages.  They left the bathroom floor wet and slippery; it seemed like they took a shower on the floor instead of in the bathtub.  They used up all 4 boxes of spare tissues in the drawer, it makes me wonder what they did with those.  They also missplaced a cup and some utensils, this is less problematic because I can file a claim for these items.  But the major headache was,  there were black/brown liquid stains (possibly soda) spilled over large parts of the living room wall and some parts of the study room, which was very difficult to remove.   Last but not least, they left the living room window partially open, with the air conditioner still on.

In essence, they broke many of my house rules.   They did communicate to me in decent English, so it is difficult for them not to read the rules.  I made the apartment very clean and tidy before their arrival.  They could at least show a little more respect for it.  Just because I charged a cleaning fee does not mean they're entitled to trash the place.  I worked very hard to make my apartment comfortable for the guests and I'm so disappointed with this bad experience.

I am inclined to write them a bad review, but I am afraid they might reciprocate with the same and give me a bad rating.  What is your opinion? 

I don't want to sound discriminatory, but I advise people to think twice before hosting Chinese guests in the future!

-Yan

[David-and-Fiona0]

Do a review and be polite but honest. Reviews are what make Airbnb work. 

[Maya17]

As a host I immediately read the reviews left to my potential future guests and rely on them heavily exactly for the reasons you wrote about. I'm so sorry for your upsetting experience, this is the nightmare of every host and it shouldn't ever happen. For this reason you should leave an open and honest review and not hold back. They will not be able to read it before they post theirs or before the 14 days are up. And definitely flag them and take your complaint to Airbnb to have these people removed. We are all opening our homes to strangers and we need to protect each other any way we can.

[Yan3]

Hi @Maya17, thanks for your suggestion, I have left an honest and polite review.  I didn't realize they cannot read it until they write their own.

Best,

Yan

[Rosanna20]

Yes do a review and rporttheir behaviour to airbnb to backup your review in case they do the same to you. I have always found that when you can present concrete evidence to support your claims airbnb supports the host 100 percent.I too just had two chinese girls blow out my power bill from leaving the window open with the heater on full blast despite being told not to , they also bought a grill and tried to cook in my garage, and broke most of my rules,
I believe that some of them have a bad attitudes and even if you tell them they just dont care.. Airbnb got my power bill money off them and paid me , so give it a go, cheers

[Yan3]

Thank you @Rosanna20 for sharing your experience.  I've written a review and also filed a claim.

[C-C0]

Be careful saying racist or discriminatory statements.

[Numan0]

Had our first guests from china. They've broken most of the house rules. We have a newly renovated house, they left the bathroom in an absolute mess. They only are staying for the night otherwise I'd be asking them to leave. How do you deal with such a dilema for future requests without being discriminatory? My wife and I keep our house spotless and they've just made a mess of the place.

[Nya0]

My experiences with China guests are that half of them canceled their booking before the arrival dates, the remaining will either cancel and move out the 2nd day staying or finding all the reasons to complain about your place, like too far away from metro or city central, this and that. 
I'll probably will never take any China guests (noted that I mean China, not Chinese in general. There's huge difference between the ppl from mainland China and the rest of the world like from Taiwan, Hongkong, Singapore and Malaysia)

[Helen3]

Can we please not turn this into a another guest bashing post  about guests from mainland China @Nya0.

It is not about where someone comes from,  but guests, with bad experiences, its about guests who are poorly behaved.

I have had five different sets of guests from mainland China. None have cancelled. None have moved out after a few days. None have complained. All have been clean, tidy, delightful, interesting guests.

@Nya0 you cannot refuse guests from a particular country. If you want to discriminate, you will need to find another platform. Airbnb takes discrimination seriously and can cancel your profile/listing if you do this.

[Dionne2]

Just chiming in as I needed to vent about annoying guests,and came across this posting. 

Actually, I don't think @Nya was wrong to say what they said, given their own experience and I'm sure not all guests from China are like that but I had a similar problem with a certain ethinc background and I don't say no to anyone based on their cultural background just their sordid history.

The fact is, I found that repeatedly these enthic groups tend to be so fussy, asking for cheaper deals, asking to bring a kid or two in. I have said yes to all these requests but after finding a dirty poopy diaper, I changed my listing immediately to no more kids. Don't get me wrong, they weren't bad guests just alot more work and effort the usual people that come along. I had one family ask if I can get a strolley, or the kitchen stove doesn't work (it does but needs patience to get it starting).Just never ending requests .

I also had the experience who kept haggling with me for the price to be lowered , begging practially. 

It just came down to repeated experience. Always haggling, always asking alot of things even when it was not listed in the description and always so much more work.

In the end , I would love to say yes, but I find at any time they are from this ethnic group, presto , same questions, same haggling, same demands. I simply just to say no , not citing because of their background but because I know what hassle its going to be. 

[Thu5]

I agree. My booking this time had given me more headaches than any other guests. List of my chargrins:

1. turn on all lights (2 desk lamps, 4 downligts in the lounge room, 1 ceiling light and 1 desk lamp in the bedroom, 1 light in the ensuite, 1 light in the WIR). I cannot work out why they need so many lights on at once and I mean every light got to be left on. Three polite reminders from me, but I am not sure if they  would remember when I turned my back.

2. put foods in the fridge in careless way that the fridge door was never fully close.

3. Water splash all around the sink area and the shower cubicle. They explained to me that it was because of the design of my sink, not their fault.

4. Left food scraps for me to clean up.

5. Being loud at night.

6. non-communicative. I made a lot of efforts to communicate but felt that they avoided to contact me. At times, they just told me that they cannot speak English very much? (strange, because the daughter was attending a year 9 school here in Australia)

7. at this stage, stain on my napkins. I am bracing myself to discover more after their check-out.

8. And most important of all, the Haggle, Yes, the haggling is constant. After several discussions (free kitchen use, free laundry use, etc which I firmly said No), I feel better that I had finally filled the gap of cultural differences, only to my horror, they are at it again. Everything got to be free, more body wash, 1 toilet roll a day, and now, check out at 3.30pm.

I am glad that I had set and uphold firm boundary. But the haggling is killing me, I am anxious of what will come next.

Dear God, please release me from these guests.

[Theodore11]

We have an apartment in Nice and always the same problems with Chinese guests specially the younger generation, they eat on the canapé so full of staines; they don't use the dinner table so smoke in bed; they do not use the NEW dishwasher they leaves the dishes with food on the table, floor full of oil, empty bottles and glasses   I am the maid who cleans after their stay of only 2 nights .Only for not having Chinese guests we have a minimum of 3-days!!! They are doing Europe in (1 week(

[Lizzie]

Hello everyone,

I see this is quite an old topic, however I do want to highlight that here Community Center, we respect everyone's feelings and so in order to do this we talk in more general terms and try not to generalise to whole groups of people. 

This topic has been touched upon elsewhere in the Community Center and so you may have seen me share this already, but I wanted highlight this again below regarding Airbnb's mission. 

"Airbnb’s mission is to help create a world where anyone can belong anywhere. We believe that by sharing our homes, meeting people from across the world, and experiencing different cultures, we can foster the understanding that leads to that community of belonging.  Last year we published our Standards and Expectations, which are an expression of our community’s shared values, and were created based on what hosts and guests have told us they view as acceptable conduct and behavior when using Airbnb. A foundational value in these Standards that relates to your particular question is the principle of Fairness; specifically the section on Discriminatory Behavior or Speech. This is further explained in our nondiscrimination policy which all community members agree to as part of their use of Airbnb. If we become aware that a member of our community has explicitly violated this standard, adverse action may be taken on their account, including potential removal from the Airbnb community.

We remain committed to making Airbnb one of the most open, trusted, diverse, transparent and accepting communities in the world. As part of this, we encourage you to explore ways to interact with people from all backgrounds and to find the common threads that bring us together. For more information, read our recent blog post. "

Please keep the above in mind when posting here in the Community Center. I am going to close this thread now to new comments. 

Thank you for your time.

Lizzie