Warning for Cancellation

[Jakki0]

Hello there, I am a very new host  and I have cancelled two (2) online Reservations because the clients (mostly koreans) keep on going to the link  "A Wedding/Debut/Pre-Nup PICTORIAL Place" https://www.airbnb.com/rooms/17668293?preview ~ where it is very clear that I have written this as description : 

The space

THE price rate is for 8-hour use for PICTORIAL PURPOSES only. NO OVERNIGHT STAYS. YOu will be given your own air-conditioned private room with own T&B. You can set up as early as you need.

Overnight stays is this link.
https://www.airbnb.com/rooms/17561925?preview

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I am now given a warning by AirBnB saying "Canceling could get you removed from search results", when my reasons are valid.   I do not know how to reach the Admin of  AirBnB to tell them this.  Any thoughts? Thanks much.

Second concern :

I wish to dispel my neighbors' experiences with Korean guests that they do not care for property and often leave them with more expenses to repair more than their guests paid for.   I would love to have guests from all over the world but becomes wary when they told me this.  I feel sorry for them but also do not want to pre-judge Koreans, as I also have Korean students and friends from before.  

Any thoughts? Thanks much.  

[Branka-and-Silvia0]

@Jakki0

I am affraid that Airbnb is not the right place for such purpose. You will constantly get inquiries and requests from people who do not read or do not speak English well.

You know that when you cancel the reservation you are penalized with 50-100$, blocked dates etc... and your account will be suspended eventually?

I didn't take a look of your property but you can avoid wrong bookings by turning off instant book if you have it.

Regarding Korean guests, well, there are some cultural differences and they usually don't understand English very well so there are often some misunderstandings .

We hosted a lot of Koreans but except wet bathroom floor and counter, wrongly done self check outs, freezer door left partially open and 1 kg cherrie pits left in the sink (???!) we were lucky and didn't have any damages. But yes... I am worried when I leave them alone in my apartment because I am sure they didn't understand all the instructions I gave them but are to polite to say so. They are just saying yes... yes...  and smile and you think they got it when they didn't understand half of what you said  😞

But, except that they are very nice and polite people and they usually try very hard to communicate with their bad English 🙂

[Jakki0]

Branka & Silvia, Thank you very much for your reply.  I did not know that there is a penalty but I have turned off the Instant Book button just to be safe. I really appreciate your tips.  And yes, I will make sure to put up proper house rules and signs when I have guests who do not speak English well.