Whole building shutdown electric

[Isabelle1059]

Hi, I would like to cancel today and tomorrow guest 

[Emiel1]

@Isabelle1059 

You can cancel reservations yourself (but will be penalised by Airbnb) or contact Airbnb and ask to cancel penalty free due to special circumstances::

Contact Airbnb - Community Guide [Updated]

[Helen3]

Hello @Isabelle1059 

You need to contact Airbnb straight away and ask if you can cancel under their exceptional circumstances policy.

You also need to contact the guest so they can work with Airbnb to find alternative accommodation.