Hello @Reykjavik-Bay-Appartment0,
Nice to meet you. I just wanted to check if you managed to reach the Support Team in the end? As @Cynthia-and-Chris1 mention, there are multiple ways to reach the team if you would prefer not to call, take a look at this Community Guide (created by a host here in the CC).
Also, I would recommend taking a look here in the Community Center via the search bar, as you might find the answer to your question and if not, you could ask your fellow hosts by starting a new topic.
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.