Why does Abnb not pick up the phone

[Reykjavik-Bay-Appartment0]

I have been trying to call Abnb for several days and sending them messages but they don´t answer. Do I need to take a pill or....

[Cynthia-and-Chris1]

Take a pill?  Not sure what that means.  Their hold times can be long, but hang in there and they will answer.  You can also try to Tweet them.

[Reykjavik-Bay-Appartment0]

I was refering to the fact that I have waited for 20 minutes without an answer. Either there is someone to discuss or not. It is also annoying to send a request for a phone contact and nobody answers back. Abnb is strict on policies but then they should also be a yardstick of quality. If you have situation you want to resolve it quickly not in days like in my case.

[Lizzie]

Hello @Reykjavik-Bay-Appartment0,

Nice to meet you. I just wanted to check if you managed to reach the Support Team in the end? As @Cynthia-and-Chris1 mention, there are multiple ways to reach the team if you would prefer not to call, take a look at this Community Guide (created by a host here in the CC).

Also, I would recommend taking a look here in the Community Center via the search bar, as you might find the answer to your question and if not, you could ask your fellow hosts by starting a new topic.

Lizzie

[Zhi0]

I've had the same issue. I've been calling for the past 3 days. Each time I've been on the phone with the hold music for nearly an hour. What's the deal?

[David126]

@Zhi0 An hour or so seems normal.

[Cynthia-and-Chris1]

@Zhi0  You can usually get a quicker response if you send @AirbnbHelp a tweet on Twitter.