On 3.8.2109. guests sent reservation request 20 minutes prior wished check in,evening at about 8.20pm,for 4 nights.I have strict policy
I accepted this request .However It turned in Awaitng payment status. Guest canceled after this .
On my reservation list I have this cancelation with fees 192.50 euro to be paid.
Airbnb refused to pay by saying : you did not accept this request.
I wrote to them,Yes I accepted and it turned in AWAITING PAYMET!
Airbnb ignore reservation list,ignore all what system collected in this process. I accepted this request and it has been cancelled by guests 20 minutes prior arrival and all is stated in my reservation list wth cancelation feel in full amount.
Guests wrote me,they did not pay because of bad wifi signal.
Can any kind host help with this
Ps.Customer service refuse to answer,they are unprofessional ,extremly,rude.no answer four days days.