automated emails re declining a booking are stressing me out

[Jackie121]

Had an enquiry, they decided not to go ahead, all very amicable, but Air B and B still writing to me saying I need to decline the booking. Will it affect my rating to ignore the emails saying I need to decline. I don't want to decline because I didn't decline!! Any help gratefully received, thank you!

[Steve143]

Hello @Jackie121,

Was it a reservation inquiry, that is where you had the optios to pre-approve / decline?

If it was and you don't do one or the other then it will affect your response time rating.

You have to either pre-approve or decline.

Steve.

[Jackie121]

Thanks Steve - that's annoying. Really didn't find that very clear in any of the emails and it's gutting because I was late to my own party to respond to the initial enquiry - sigh! Thanks for your help!