Help

Hello, A recent guest forgot to cancel their reservation through Air BnB. They asked verbally, which I approved, but it wasn’t submitted through the website - so they still were charged. Now, they are requesting a refund for the night they did not st...

Hi! What is the best way to handle an unhappy and unreasonable guest? Often their expectations are not in sync with the reality of what they’ve booked and they behave irrationally and unreasonable.

Can we charge more money for guests with dogs?

is airbnb paying the hotel tax directly to the city,etc. ??

What is the official policy for minors traveling with older friends? Different Airbnb specialists gave me 3 different opinions.

I thought my last person would give 5 stars on everything. I even let the him drink beer in my house which is against my house rules only because he was a nice guy and i ended up getting an overall 4 star review.

If a guest tells you after theirs stay, that they incurred an extra payment, how is that charged?

if your guests forget the date they check out and they are gone for the day, out of the home and new guests are coming that same day, what can you do or what should you do?

Had a booking which the guest cancelled a week before the check-in. He was totally refunded as the rules chosen by me , okay. But I had had another contact for the same period by someone else and when I tried to contact the guy, the contact had already e...

Curious how other hosts handle small missing items, such as a missing towel, small decorative items, or a missing pillow.