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Guest forgot to request cancellation, and is requesting refund based on verbal request

‎23-08-2018 02:46 AM
Corissa0
Level 1
Wasilla, AK
‎23-08-2018 02:46 AM

Guest forgot to request cancellation, and is requesting refund based on verbal request

Hello,

 

A recent guest forgot to cancel their reservation through Air BnB.  They asked verbally, which I approved, but it wasn’t submitted through the website - so they still were charged.

 

Now, they are requesting a refund for the night they did not stay.

 

 

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‎23-08-2018 02:46 AM
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