I’m hoping someone can help me figure out a score we recently received from a guest . This guest scored us 5/5 for all of the 6 usual categories , but next to the their property review for us there are only 4 stars? How can this happen ? Never had that ...
Latest reply by
Sandra856
Hello ,I have noticed a new feature with the website . The guest profile photo is not displayed untill after booking . Would someone know the reasons fehind that ?Seeing someone's face is part of the way we perseive / accept people .I ,personaly , do not ...
Latest reply by
Linda108
I am not a coffee drinker, but because a large majority of my guests do drink coffee, I provide a coffee maker in the kitchen of my guest cabin. It has come to my attention that most people who use the coffee maker, unplug it before they check out. This...
Latest reply by
Sandra856
I noticed today that the platform has increased the service fee it charges my guests from 13 to 15% Wondering if this was a one-off, I searched my listing, and sure enough, my guests are charged a total price of $98 now, instead of $96. As I have price-ma...
Latest reply by
Jennifer1421
I am feeling so distraught and despondent. I have two reservations where the hosts are unaccommodating despite me explaining my situation. We have a reservation 2 - 4 May in accommodation near Disneyland Paris. Another in Interlaken 10 - 13 May. We cu...
Latest reply by
Lawrene0
Hallo,can I ask about canceledreservation guest Mahendra at 20.-22.4.2019? Overbooking. It is my miskate. I’ m sorry, I apologize to the guest,my guest haven ´t problem. Thank you very much. Daniela
Latest reply by
Emiel1
I need help I have submitted the Duplex apartment but i did not set the rate and is there someone can give me some advice how to work it out?
Latest reply by
Emiel1