What hosts are saying

Carmen-and-Scott0
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Guest changed reservation to 4 days less, but was billed more.

Hi everyone! Thank you, in advance, for your assistance on this. We have a extended stay guest who booked the first of January. His work assignment has been adjusted and he needs to change his arrival from Feb 5- Mar 30 to Feb 9 - Mar 30. He is getting... Latest reply by Carmen-and-Scott0
Ana1661
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Guest making up things and overreacting

Hi, I am quite new in Airbnb but had already 3 guests with good reviews. I am now on my forth guest but is been a nightmare, he keeps contacting me for strange things , like is expecting that o give him the money back. He started to ask for a cleaner afte...
Mary1371
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service charge to guests

Has anyone had any success in discovering how airbnb decide what percentage to charge our guests? I have only just joined and am amazed that there is no email contact available to ask this question. I am not prepared to call a USA phone number (living i... Latest reply by Paul1255
Marina741
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Guest request for refund for forgotten item

Hi all! I just got a refund request from a guest who left behind a piece of underware which was chucked away by our cleaners when they found it on the floor among other trash items. What happens if I decline his request? I have suggested paying half of th... Latest reply by Quincy
Charlie190
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Change tour schedule

Is there any way I can change a starting time of the tour? We offer the tour at 10 am and 2 pm. However, it shows on airbnb that the tour starts between 8:30 am - 10:30 am, which is incorrect. I checked the dashboard but could not find any feature that al...